Refund policy

Returns and refunds

All sales are final except when an item is delivered damaged, defective, or different from the item ordered.

Reporting a defective or incorrect item

Please contact Shelf Squad within 48 hours of delivery through our Contact page. Include your order number and clear photographs of the item, the defect or damage, and the outer packaging. An unboxing video, where available, can help us assess transit-damage claims.

Please keep the product, original packaging, accessories, labels, and invoice until the claim is resolved. Do not send an item back until our support team has approved the return and provided instructions.

Eligibility

A return request may be approved only when:

• the product was damaged or defective when delivered;
• the wrong product was delivered;
• the issue was reported within 48 hours of delivery; and
• the product has not been used, altered, repaired, or damaged after delivery.

Items that cannot be returned

We do not accept returns or exchanges for change of mind, accidental orders, incorrect model or compatibility selected by the customer, minor colour differences caused by screen settings, or normal wear and tear.

Fine layer lines, small seams, and slight colour or surface variations are normal characteristics of 3D-printed products and are not considered defects. Personalized and made-to-order products cannot be returned unless they are delivered damaged, defective, or materially different from the approved order.

Resolution

Approved claims will be resolved by replacement where possible. If a replacement is unavailable, we may issue a refund to the original payment method after the returned item is received and inspected. Original shipping charges are not refundable unless the order was incorrect or the product was defective on delivery.

Payments

Shelf Squad accepts prepaid orders only. Cash on Delivery (COD) is not available.